Privacy Policy

At Shopkwik, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

 

1. Information We Collect

To provide a smooth shopping experience, we may collect certain personal and technical information from customers.

Personal Information

When you place an order, create an account, or contact us, we may collect:

    • Full Name

    • Mobile Number

    • Email Address

    • Shipping & Billing Address

    • Order & Purchase Details

    • Account Login Information

Payment Information

Payments are securely processed through trusted third-party payment gateways.

    • Shopkwik does not store complete debit card, credit card, CVV, UPI PIN, or banking details on its servers.

    • We may receive limited transaction-related information such as payment status and transaction ID for order processing.

Device & Usage Information

When you browse our website, we may automatically collect technical information such as:

    • IP Address

    • Browser Type

    • Device Information

    • Operating System

    • Website Activity & Browsing Behavior

    • Pages Visited & Time Spent on Site

This helps us improve website performance, customer experience, and security.

 

2. Cookies & Tracking Technologies

Shopkwik uses cookies and similar technologies to improve website functionality and user experience.

Cookies help us:

    • Remember your preferences

    • Keep products in your cart

    • Improve website speed and performance

    • Analyze traffic and visitor behavior

You can choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

 

3. How We Use Your Information

We use customer information for purposes including:

    • Processing and delivering orders

    • Managing customer accounts

    • Sending order confirmations and shipment updates

    • Responding to customer support requests

    • Improving website performance and services

    • Preventing fraudulent transactions and misuse

    • Informing customers about offers, updates, and promotions (only where permitted)

We only use information for legitimate business and customer service purposes.

 

4. Sharing of Information

Shopkwik does not sell customer personal information to third parties.

We may share limited information with trusted service providers only when necessary, including:

    • Payment gateway providers

    • Courier & logistics partners

    • Technical and website service providers

    • Legal or regulatory authorities when required by law

These partners are expected to handle customer information responsibly and securely.

 

5. Data Security

Protecting customer data is important to us.

We use reasonable security measures, including encrypted connections and secure systems, to help protect your information from unauthorized access, misuse, or disclosure.

While we strive to maintain strong security practices, no online system can guarantee complete security at all times.

 

6. Marketing Communication

Customers may occasionally receive promotional emails, SMS, or WhatsApp updates regarding:

    • Offers & discounts

    • Product launches

    • Seasonal sales

    • Important service updates

You can opt out of marketing communication at any time by contacting us or using the unsubscribe option where available.

 

7. Third-Party Links

Our website may contain links to external websites or third-party services.

Please note:

    • Shopkwik is not responsible for the privacy practices or content of third-party websites.

    • Customers are encouraged to review the privacy policies of external websites before sharing personal information.

 

8. Children’s Privacy

Shopkwik does not knowingly collect personal information from individuals under 18 years of age.

If we become aware that personal information has been submitted by a minor without parental consent, we will take reasonable steps to remove such information.

 

9. Data Retention

We retain customer information only for as long as necessary to:

    • Complete orders and provide services

    • Maintain legal and accounting records

    • Resolve disputes

    • Prevent fraud and misuse

Once information is no longer required, we take reasonable steps to securely remove or anonymize it.

 

10. Changes to This Privacy Policy

Shopkwik may update this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or website functionality.

Updated versions will be posted on this page with immediate effect.

Customers are encouraged to review this policy periodically.

 

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, feel free to contact us:

Shopkwik
📞 +918866440003
📧 support@shopkwik.co.in

Customer Support Hours:
Monday to Friday — 9:30 to 18:00

 

Your trust is important to us, and we are committed to maintaining a safe, secure, and transparent shopping experience at Shopkwik.