Order Cancellation Policy

At Shopkwik, we understand that customers may occasionally need to cancel an order. This Order Cancellation Policy explains the conditions under which cancellations are accepted and how refunds are handled.

 

1. Customer-Initiated Order Cancellation

Before Shipment

Customers can request cancellation of an order any time before it has been shipped or dispatched from our warehouse.

To request cancellation, please contact our support team immediately with your Order ID.

Contact Details

📞 WhatsApp / Call: +918866440003
📧 Email: support@shopkwik.co.in

Once the cancellation request is verified and approved, the order will be cancelled and the refund process will be initiated if applicable.

 

2. Cancellation Charges

    • No cancellation fee will be charged if the order is cancelled before shipment.

    • If the order has already been shipped, dispatched, or refused at the time of delivery, shipping and handling charges may be deducted from the refund amount.

    • Certain products may have specific cancellation conditions mentioned on the product page, which will apply accordingly.

 

3. Orders That Cannot Be Cancelled

Orders may not be eligible for cancellation in the following situations:

    • The order has already been shipped or delivered

    • Customized or special-order products

    • Clearance or final sale items

    • Orders placed during limited-time promotional events where cancellation restrictions apply

 

4. Cancellation by Shopkwik

Shopkwik reserves the right to cancel any order, either fully or partially, under certain circumstances including but not limited to:

Product Unavailability

If the ordered item is out of stock or unavailable.

Pricing or Listing Errors

If incorrect pricing, product details, or technical errors are identified on the website.

Suspected Fraudulent Activity

If an order appears suspicious, unauthorized, or violates security checks.

Violation of Terms & Conditions

If misuse of offers, payment systems, or website policies is detected.

Logistical or Operational Issues

Due to courier limitations, delivery restrictions, natural disasters, government regulations, or unforeseen circumstances beyond our control.

 

5. Refund for Cancelled Orders

Customer-Initiated Cancellation

    • For prepaid orders cancelled before shipment, refunds will be processed to the original payment method.

    • Refund timelines may vary depending on the payment provider or bank.

Shopkwik-Initiated Cancellation

If Shopkwik cancels an order:

    • Customers will receive a full refund for the cancelled item(s).

    • Refunds are generally initiated within 24–48 hours after cancellation approval.

    • It may take 5–7 business days for the amount to reflect in your account depending on banking timelines.

 

6. How to Request Order Cancellation

To request cancellation, customers should provide:

    • Order ID

    • Registered Mobile Number

    • Reason for cancellation

Contact Support

📞 WhatsApp / Call: +918866440003
📧 Email: support@shopkwik.co.in

Customer Support Hours:
Monday to Friday — 9:30 to 18:00

 

7. Important Information

    • Cancellation requests are subject to order status verification.

    • Approval of cancellation requests is at the discretion of Shopkwik.

    • Repeated cancellation abuse or suspicious activity may lead to account restrictions or refusal of future orders.

Customers are also encouraged to review our Return & Refund Policy for information regarding returns after delivery.

 

Thank you for shopping with Shopkwik. We appreciate your trust and support.