Grievance Redressal Policy

At Shopkwik, customer satisfaction is extremely important to us. We are committed to providing a smooth and reliable shopping experience, and we value customer feedback, concerns, and suggestions.

This Grievance Redressal Policy explains how customers can raise complaints or concerns and how we aim to resolve them in a fair, transparent, and timely manner.

 

1. Our Commitment

Shopkwik is committed to handling customer grievances with:

Fairness

Every complaint is reviewed objectively and handled without bias.

Transparency

We maintain a clear and transparent communication process throughout grievance resolution.

Accessibility

Customers can easily contact us through multiple support channels.

Timely Resolution

We aim to acknowledge and resolve concerns within reasonable timelines.

Confidentiality

Customer information and complaint details are handled with appropriate privacy and confidentiality.

 

2. How to Raise a Grievance

Customers can contact our support team using the following channels:

WhatsApp / Customer Support

📞 +918866440003
Available: Monday to Friday — 9:30 AM to 18:00

Email Support

📧 support@shopkwik.co.in
Email support is available 24/7, with responses provided during business hours.

 

3. Information Required for Complaint Resolution

To help us resolve your concern quickly, please provide:

    • Order ID (if applicable)

    • Full Name

    • Registered Mobile Number or Email Address

    • Detailed description of the issue

    • Supporting images or videos (if relevant)

Providing complete information helps us investigate and resolve issues more efficiently.

 

4. Response & Resolution Timeline

    • We aim to acknowledge grievances within 24–48 business hours.

    • Most issues are generally resolved within 3–5 business days, depending on the nature of the complaint.

    • Some complex cases may require additional verification time.

Our support team will keep customers informed throughout the resolution process wherever possible.

 

5. Types of Grievances Covered

This policy applies to concerns related to:

    • Product quality issues

    • Damaged, defective, or incorrect products

    • Shipping or delivery delays

    • Missing items or incomplete orders

    • Return, refund, or replacement issues

    • Payment or transaction-related concerns

    • Website functionality or technical issues

    • Customer support experience

    • Order cancellation concerns

    • Any other issue related to Shopkwik services

 

6. Resolution Process

Once a grievance is received:

    1. The complaint is reviewed by our support team.

    1. Relevant details and supporting proof may be verified.

    1. Appropriate action is taken based on company policies and findings.

    1. Customers are informed about the final resolution through phone, WhatsApp, or email.

Possible resolutions may include:

    • Replacement

    • Refund

    • Return approval

    • Technical assistance

    • Clarification or support guidance

 

7. Misuse of Complaint System

Shopkwik reserves the right to reject complaints that are:

    • Fraudulent or misleading

    • Abusive in nature

    • Unsupported by reasonable information or evidence

    • Intended to misuse company policies

Repeated misuse may lead to account restrictions or refusal of future services.

 

8. Contact Us

For any grievances, concerns, or support assistance, please contact:

Shopkwik
📞 +918866440003
📧 support@shopkwik.co.in

Customer Support Hours:
Monday to Friday — 9:30 AM to 18:00

 

We appreciate your trust in Shopkwik and remain committed to improving your shopping experience through responsive and reliable customer support.