Terms & Conditions

Welcome to Shopkwik. These Terms & Conditions govern your access to and use of our website, products, and services. By using our website, you agree to comply with and be bound by the terms mentioned below. Please read them carefully before placing an order or using any service offered on our platform.

1. Acceptance of Terms

By accessing, browsing, or using the Shopkwik website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, along with our related policies including Shipping Policy, Return & Refund Policy, Privacy Policy, and Payment & Security Policy.

If you do not agree with any part of these terms, please discontinue use of the website immediately.

2. Product Information & Pricing

We aim to provide accurate product descriptions, pricing, specifications, and images on our website. However:

• Minor differences in color, packaging, size, or appearance may occur due to lighting, display settings, or manufacturer updates.
• Prices and product availability are subject to change without prior notice.
• Shopkwik reserves the right to correct any pricing errors, inaccuracies, or omissions at any time.
• In cases of incorrect pricing or product information, we may cancel the order and issue a full refund if payment has already been made.

3. Order Acceptance & Cancellation

• Orders placed on Shopkwik are considered confirmed only after successful payment and order confirmation via Email, SMS, or WhatsApp.
• Shopkwik reserves the right to refuse, cancel, or limit any order due to:
  
  • Product unavailability
  • Suspicious or fraudulent activity
  • Incorrect pricing or technical issues
  • Bulk purchasing intended for resale without authorization
• Customers may request cancellation before the order is shipped. Once dispatched, cancellation requests may not be accepted.

For more details, please refer to our Order Cancellation Policy.

4. Payments

We support secure online payment methods including UPI, Debit/Credit Cards, Net Banking, Wallets, and other available payment options displayed during checkout.

• All transactions are processed through trusted third-party payment gateways.
• Shopkwik does not store complete card or banking details on its servers.
• In rare situations where a payment is deducted but the order is not confirmed, the amount is usually reversed automatically by the payment provider within the applicable banking timeline.

For complete details, please refer to our Payment & Security Policy.

5. Shipping & Delivery

• Orders are processed and shipped within the timelines mentioned on the website.
• Delivery timelines are estimated and may vary depending on location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.
• Customers are responsible for providing accurate shipping information including address, mobile number, and PIN code.
• Additional delivery attempts or re-shipping charges may apply if incorrect details are provided.

For more information, please refer to our Shipping Policy.

6. Returns, Replacements & Refunds

Shopkwik offers returns or replacements on eligible products as per our Return & Refund Policy.

Returns may not be accepted in cases such as:

• Used or damaged products
• Missing original packaging or accessories
• Products returned outside the eligible return period
• Items marked as non-returnable

Refunds, once approved, are processed to the original payment method within the standard processing timeline.

7. User Accounts

When creating an account on Shopkwik:

• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to provide accurate and updated information.
• Any activity conducted through your account will be considered your responsibility.

Users must not:

• Use the website for unlawful activities
• Attempt to disrupt or damage website functionality
• Upload harmful software, spam, or malicious content
• Misuse coupons, offers, or referral programs

Shopkwik reserves the right to suspend or terminate accounts violating these terms.

8. Intellectual Property Rights

All website content including logos, graphics, product images, text, designs, icons, videos, and branding elements are the property of Shopkwik or its respective licensors.

Users may not:

• Copy, reproduce, modify, or distribute website content without written permission
• Use Shopkwik branding or materials for commercial purposes without authorization

Unauthorized use may result in legal action.

9. Limitation of Liability

Shopkwik strives to provide a smooth and secure shopping experience. However, we do not guarantee that the website will always operate uninterrupted or error-free.

To the maximum extent permitted by law:

• Shopkwik shall not be held liable for indirect, incidental, or consequential damages arising from website use or product purchases.
• Liability, if any, shall be limited to the amount paid for the relevant order or product.

10. Indemnification

By using this website, you agree to indemnify and hold harmless Shopkwik, its team, affiliates, partners, and service providers from any claims, losses, liabilities, or expenses arising due to:

• Violation of these Terms & Conditions
• Misuse of the website
• Fraudulent or unlawful activities conducted through your account

11. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in relation to the use of this website shall be subject to the exclusive jurisdiction of the courts located in Surat, Gujarat, India.

12. Changes to Terms

Shopkwik reserves the right to modify, update, or revise these Terms & Conditions at any time without prior notice.

Users are encouraged to review this page periodically to stay informed about any updates.

13. Contact Information

If you have any questions, concerns, or support requests regarding these Terms & Conditions, you may contact us:

Shopkwik
📞 +918866440003
📧 support@shopkwik.co.in