Shopkwik — Return & Refund Policy

At Shopkwik, we want you to be completely satisfied with your purchase. Please review our transparent return and refund policy below.

1. Return Window
Customers can request a return, replacement, or refund within 7 days from the date of delivery.

2. Eligible Reasons for Return
We accept returns for any of the following reasons:
* Buyer’s Remorse: You changed your mind, or the product does not fit your expectations.
* Damaged/Defective Product: The item arrived physically damaged or is not functioning.
* Incorrect/Incomplete Product: The item delivered does not match your order.

To be eligible for a return, items must be unused, in their original packaging, with all tags and accessories intact.

3. How to Start a Return
To initiate a return, contact our support team with your Order ID and photos of the item:
* Phone/WhatsApp: +918866440003
* Email: support@shopkwik.co.in
We will respond to all requests within 2 business days with return shipping instructions.

4. Return Shipping & Fees
* Defective/Damaged Items: Shopkwik covers 100% of the return shipping costs. We will arrange a free pickup or provide a prepaid shipping label.
* Buyer’s Remorse: For change-of-mind returns, the customer is responsible for shipping the item back to our facility.
* Restocking Fees: Shopkwik charges Rs. 0 restocking fees for all returns.

5. Refund Processing Time
Once your return is received and inspected (usually within 48 hours), we will process your refund.
* Prepaid Orders: Refunds are sent back to your original payment method within 5–7 business days.
* Cash on Delivery (COD): We will contact you to securely collect your bank account details for a direct bank transfer.