All Policies

Refund Policy

Return & Refund Policy

At Shopkwik, we strive to ensure your satisfaction. However, due to the nature of our products, we maintain a strict return and refund policy. Please read the following terms carefully before making a purchase.

1. Eligibility for Returns

Returns and refunds are only accepted under the following two conditions:

  • Damaged Product: The item arrived physically damaged or defective.

  • Wrong Item: The item received is different from what was ordered (incorrect size, color, or product).

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Perishable Goods: Items such as food, flowers, or other health and personal care products with a limited shelf life.

  • Sale Items: Only regular-priced items may be refunded; unfortunately, sale items are final sale.

  • Personalized/Custom Goods: Products made to specific customer requirements.

3. Reporting a Problem

You must notify us of any damage or incorrect delivery within 48 hours of receiving your parcel.

  • Requirement: You must provide clear photos or a short unboxing video of the damaged or incorrect item along with the shipping label.

  • Contact: Please email us at [support.shopkwik@gmail.com] or WhatsApp us at [+91 8866440003] with your Order ID.

4. Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.

  • Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [support.shopkwik@gmail.com].

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